We all plan for the expected, like bills, retirement, groceries, and taxes. But what about the unexpected?
Fraud attempts are increasing. Scammers are getting smarter. Medical emergencies happen. And sometimes, a bank simply can’t reach you when something doesn’t look right.
That’s why Ergo Bank is now offering customers the option to add a Trusted Contact Person to their accounts.
It’s a simple step, completely optional, and adds an extra layer of protection for your financial well-being. Let’s walk through what that really means.
What Is a Trusted Contact Person?
A Trusted Contact Person is someone you choose age 18 or older, whom Ergo Bank may contact in certain situations to help protect your accounts.
This person can be:
- A family member
- A close friend
- Any trusted individual who acts in your best interest
You authorize the bank to contact them if there are concerns involving:
- Possible fraud or suspicious activity
- Financial exploitation
- Diminished mental capacity
- Difficulty reaching you directly
- Confirmation of your current contact information
- Verification of a legal guardian, trustee, or power of attorney
- A medical emergency (for example, if you experience a fall while at the bank)
What a Trusted Contact Person Cannot Do
It’s important to understand what this does not mean.
A Trusted Contact Person:
- Cannot withdraw money
- Cannot make transactions
- Cannot change your account
- Cannot make financial decisions
- Is not a power of attorney
- Is not a legal guardian or trustee
- Will not be given confidential account details
They do not control your finances. They do not gain access to your accounts. They are simply someone we may reach out to if we believe you need protection or assistance.
This is about safety — not control.
Why Would You Add a Trusted Contact?
It provides peace of mind knowing that someone you trust could be notified if something serious arises.
Here are a few examples of when a Trusted Contact Person could help:
- If there is suspicious or unusual activity on your account and we can’t reach you, your Trusted Contact Person can be alerted to help safeguard your money.
- If there are concerns about potential fraud or financial exploitation, having a trusted person on file gives us another layer of protection.
- If there is a medical emergency (for example, if you experience a fall while at the bank), we know who to notify.
It’s a proactive way to protect yourself before a problem arises. And it isn’t limited to specific scenarios or account types—anyone who wants added financial protection can benefit.
What Happens If the Bank Contacts Them?
If your Trusted Contact Person is contacted:
- They may be asked questions about your situation.
- They may help confirm information about you.
- They are under no obligation to answer.
- They can decline if they are uncomfortable.
If there are concerns about fraud or exploitation, they may also contact law enforcement, elder abuse organizations, or Adult Protective Services.
We always encourage verifying any unsolicited call. If your Trusted Contact Person is unsure whether a call is legitimate, they should hang up and contact Ergo Bank directly using official branch phone numbers.
Is This Permanent?
No. Adding a Trusted Contact Person is completely optional.
You may:
- Revoke your Trusted Contact at any time in writing
- Change your Trusted Contact by submitting a new form
- Designate more than one Trusted Contact Person
You remain fully in control.
How To Add a Trusted Contact Person
The process is straightforward:
- Request the Trusted Contact Person Form from any Ergo Bank branch.
- Fill in your Trusted Contact’s:
- Name
- Address
- Phone number
- Relationship
- Sign and return the form to the bank.
If you need to revoke or change your Trusted Contact Person, simply submit a written request or a new form.
Our team is happy to walk you through the process and answer any questions you may have. You can reach us at:
- Markesan: 920-398-2336
- Fox Lake: 920-928-3161
- Kendall: 608-463-7101
- Wilton: 608-435-6426
- Norwalk: 608-823-7416
- Lomira: 920-392-5005
Or simply stop by your local branch.
Stop By an Ergo Bank Branch Near You
Frequently Asked Questions About Trusted Contact Persons
What is a trusted contact person at a bank?
A Trusted Contact Person is someone you authorize your bank to contact if there are concerns about fraud, exploitation, identity verification, or an emergency.
Does a trusted contact have access to my bank account?
No. They cannot withdraw funds, make transactions, or change your account in any way.
Is a trusted contact the same as power of attorney?
No. A Trusted Contact Person does not have legal authority over your finances.
Can I remove my trusted contact later?
Yes. You may revoke or change your Trusted Contact Person at any time in writing.
Is naming a trusted contact required?
No. It is completely optional.
A Small Step Toward Greater Peace of Mind
At Ergo Bank, protecting your financial well-being is just as important as helping you grow it. Adding a Trusted Contact Person is a simple way to strengthen your account security without giving up control of your money.
It’s about being proactive, having peace of mind, and looking out for one another. If you’d like to learn more or add a Trusted Contact Person to your accounts, stop by or give us a call. We’re here to help.