Customer Service Representative

Career Details

Posted on 12/20/2024
Markesan
Full-Time

This position generates customer conversions to build and maintain long-lasting banking relationships. The CSR accurately and efficiently performs transactions and provides exceptional customer service each and every time. The CSR also adheres to compliance regulations and Bank policies and procedures. 

Skills: 

• Good problem solving, resourcefulness, and attention to details 
• Good interpersonal and communication skills 
• Ability to use computer software and embrace technology 
• Excellent organizational and time management abilities 

Qualifications:

• Cash handling experience preferred 
• Customer service experience preferred 

American with Disabilities Act: 
The CSR is a position that requires sitting, standing, bending, and walking requirements. The CSR must be able to accommodate detailed work, problem solving, customer contact, math, language, verbal and written communications, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities. 

Working Conditions: 
This position is located in an office environment with artificial lighting and controlled heating/air conditioning. The position includes prolonged periods of working on a computer and repeating motions that may include the wrists, hands, and/or fingers. The incumbent needs to occasionally move about inside the office to access file cabinets, office machinery, etc. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 

EOE Statement: Ergo Bank is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.